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We won't use solaris

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By thomas - Posted on September 25th, 2007
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Broken Computer

Looking for options

We are thinking about getting another server for new projects in the works. Currently we are using CentOS and it works great, so in all logic the next server will also use the same OS.
Being curious and a bit geeky, I am still looking at options. I used Solaris a long time ago and I came across posts about how Solaris is now open source, etc and I thought I’d have a look at it.

Sun’s web site is broken

A simple picture is worth a thousand words. The download page opens a tab on top, which redirects you to the download page, which opens another tab on top, etc. Hours of fun if you don’t get bored quickly by repetition.
 
Solaris Download

Sun doesn’t want new users

I decided to contact the online support and it was sooo stupid, I had to post the log:

Please wait while we find an agent to assist you.
You have been connected to Desiree Fowler.
   
Desiree Fowler  Welcome to sales support for Sun Microsystems, how may I help you?
Thomas  Hi, I’m trying to dl solaris from your website, but it doesn’t work: it goes in a circular loop on the web site, but no dl link
Desiree Fowler  For a limited time, Sun is offering a free DVD software kit that includes the following 
Solaris 10 Operating System
SPARC and x86 Platforms
Developer Tools
Sun Studio 11
Java Studio Creator 2 Update 1
Java Studio Enterprise 8
NetBeans 5.0

You can find it at this site 
http://www2.sun.de/dc/forms/reg_us_2211_391.jsp

If you have any questions about the offer or the status of your order please send email to:solarisdvd@sun.com
 Please check out this page for questions pertaining to the downloading of Solaris.
http://www.sun.com/download/faq.xml
Thomas  I have the ‘my downloads’ bar on top, then when I click on solaris dvd, it says that the free products are somewhere else, then I navigate to solaris again and then get a second bar on top. you can accumulate download bars on top of the browser by looping around
Desiree Fowler  http://www.sun.com/software/solaris/
Thomas  yes, that’s what I followed and then it opens the bar on top called ‘my downloads’
 I click on solaris x64/x86
 dvd
Desiree Fowler  Please contact Tech Support 800-872-4786
Thomas  then it tells me the free products are now somewhere else
 isn’t there just a page with the link?
Desiree Fowler  http://www.sun.com/software/solaris/
Thomas  there is no link on that page; that’s what I’m trying to explain: following the download links from that page DOES NOT work
 can you try to follow the links to see what I mean?
 u there?
Desiree Fowler  yes
Thomas  do you see the problem I’m describing?
Desiree Fowler  Please contact Tech Support 800-872-4786
 This is a how to guide that instructs users unfamiliar with Solaris 10 installation on how to install the Solaris 10 OS on a Sun supported x64 or x86 system.
 Please check out this page for questions pertaining to the downloading of Solaris.
http://www.sun.com/download/faq.xml
Thomas  I need to call a phone number to get a link?
Desiree Fowler  This should help you.
Thomas  I am not talking about installation, I am telling you the download link is broken!
 reading the faq is not going to fix your link
Desiree Fowler  I’m sorry Sir, you will need to contact Tech Support 800-872-4786
Thomas  can you just open a browser and follow the link you told me to follow and then see that it doesn’t work?
 well, you didn’t answer my question: how would calling support / reading a faq fix the link on your site?
Desiree Fowler  I’m sorry Sir, this is the only information that I have at this time. I’m in Pre Sales and have limited resources.
Thomas  so there’s no online support about issues as simple as downloading a file? - that’s not very encouraging but I think this will conclude my evaluation then.
Desiree Fowler  Thank you for dropping by, Thomas, and have a great day!

This concluded the evaluation: if they can not even provide a working web site and a support that cares, we will not use their products. I encourage people to follow the same route.


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