Time Warner

After publishing the article Time Warner is sorry (also most read article on The Consumerist on 04/02/08, the Santa Monica Daily Press contacted us. They decided to put our story on the front page!

they have been a few times

Corporations are always sorry about the inconvenience as they take your problem seriously; I take my problem seriously, so I decided to share it with the world!
Our home internet connection is provided by Time Warner’s Road Runner service. We have subscribed to the Extreme feature, yielding 10 mbps… at least on paper. In reality, we have had an extremely unreliable connection paired with Time Warner’s abysmal support. Dealing with them is such a mind numbing experience words can’t describe the incompetence of their staff. To make matters even worse, we are not talking about a company in business to rip its customers off, like Verizon, but rather a genuine failure at almost every level of support.